Refund policy

Refund policy

We want you to love what you buy. If you don't, you have 30 days after delivery to request a return.

Requirements

• The item must be unused, in the same condition you received it, and in its original packaging.
• You will need your order number or proof of purchase.

How to request a return

Email us at ventas@rafashop.online with your order number and the reason. We will send you instructions on how to return your item. Items sent back without prior authorization will not be accepted.

Damaged or defective items

Please inspect your order on arrival. If the item is damaged, defective or not what you ordered, contact us right away with photos so we can fix it at no cost to you.

Warranty

Our devices include a 6-month warranty against manufacturing defects. The warranty does not cover misuse, drops, liquid damage or normal wear and tear.

Refunds

Once we receive and inspect your return, we will let you know whether your refund was approved. If approved, it will be automatically issued to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it.

Exchanges

The fastest way to exchange an item is to return the one you have and, once the return is accepted, place a new order.